Return & Exchange Policy
We want you to love what you ordered, but if something isn’t right, let us know.
RETURN POLICY
We do not provide refund on any goods sold. Goods once sold can only be exchanged with a replacement or a credit note if it meets the prescribed and applicable terms and conditions. The credit note must be redeemed within 3 months. The original shipping charges and duties will not be refunded.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 14 days from the date on which these goods are delivered.If you choose to exchange any item instead of obtaining a refund, please note that we don’t guarantee the replacement for the same product in the same size, if the same is not available in our stock wherever possible, we will offer to repair the faulty items subject to above mentioned condition.We make every effort to display the item as accurate as possible along with the colour, appearance, design and configuration of our products that appear on the Site. However, as computer monitors display and pixels varies, we cannot guarantee that your monitor’s display is exactly same what our IT system displayed.
All returns are subject to verification by our team at SOUGAT PAUL INDIA INC.
COURIER THE PARCEL BACK TO US:
SOUP BY SOUGAT PAUL
Unit No-112,
Infinity Industrial Estate, Near Bluebell Industries,
Chinchpada Road, Vasai(East), Thane,
Mumbai, Pincode - 401208
TEL NO: 09819071694
EMAIL ID: soup@sougatpaul.com
We do not return or exchange gift certificates.
No returns on discounted merchandise.
EASY DOMESTIC RETURNS AND EXCHANGES
It’s easier than you think. Follow these simple steps to return your purchase by mail.On the invoice, you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.Pack your return securely, in the original package if possible, and include your completed invoice.INTERNATIONAL RETURNS
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at soup@sougatpaul.com within 48 hours of receiving the order.We will make every effort to remedy the situation
Refunds on international orders include duties, taxes, and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges.
We do not accept any returns if the product is dispatched to us after 14 days of receiving the shipment.
So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” confirmation email from us.
Please follow these simple steps to return your purchase:
On the invoice, you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
Wait for receiving a “Return Accepted” confirmation email from us.
Pack your return securely in the original package, if possible, and include your completed invoice.
CAN I EXCHANGE/ALTER ANY ITEM WHICH WAS EITHER CUSTOMISED OR MAKE TO ORDER?
We currently do not allow exchange for an item which was either a customized or make to order.
In case you ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without a charge. However, shipping charges shall be charged. Please contact us at soup@sougatpaul.com for further assistance.
ALTERATIONS
All alterations have a minimum lead-time of 15 days which may extend depending on the extent of alteration required. We take 4 days to confirm the possibility of alteration after receiving a request.
However, to-and-fro shipping and custom duty charges will have to be borne by the customer in case of alterations or exchange.