Do I have to register to shop at sougatpaul.com?
You don’t have to register to shop at sougatpaul.com, you can log in as a guest and shop from our site.
How do I register?
You can register by clicking on the Registration Link at our site. After which, you will get regular updates and can avail of all the services offered at Sougatpaul.com.
Do I have to disclose my e-mail id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
Is my personal information secure at Sougatpaul.com?
Are there any charges for registration?
There are no charges for registration on Sougatpaul.com
Will my registration expire?
No, a secure registration never expires.
How do I get a new password?
Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered email id.
Can I edit my personal information?
Yes, It can be done in “My Account” section.
How do I unsubscribe from your services?
By clicking on the Unsubscribe option from the My Account section.
I am based out of India and I want to place an order for a delivery in India. Is it possible?
Yes, please refer to our serviceable pin codes in the shipping and returns section.
How do I get in touch with Sougatpaul.com?
You can get in touch with the Customer support team anytime at +91-98 or e-mail us at firstname.lastname@example.org
Can it be possible to make custom fitting garment?
Yes for brand SOUP we offer bespoke services. Once you have placed an order online, please send a mail to customer care with your measurement details and order number. Please check with customer care if any additional charges will be applicable before placing an order.
How do I make a payment?
We accept Master Card, Visa credit, Pay Pal, debit and other credit cards. We also have an option of net banking.
Do you accept payment through Cheque/Demand Draft?
Call +91 98 19 071694 to know more.
What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain your credit card information. If you suspect any such thing, then please report this immediately to your bank.
What happens if merchandise ordered is out of stock?
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and in such a case we refund the amount.
Is there a limit to the quantity that I can order?
No, there’s no limit.
Can I cancel an order?
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.
Can I change the shipping address of the order?
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
How do I return a product?
Kindly read return policy document from the SHIPPING & RETURNS section
What if I am not available when you deliver the merchandise?
Courier companies usually call the customer to checks their availability. In case the delivery fails, the parcel is re-dispatched after taking appropriate instructions from the customer.
What do I do if my order is received in a damaged condition?
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support immediately.
What are the shipping charges, are there any additional charges?
We offer free packaging and shipping for order value over Rs 2500. Upto shopping of Rs 2499 shipping charges applicable is Rs 150. International shipping charges are a flat Rs 1500.
How can I track my order?
Once your shipment is booked from our side you will be receiving a system generated mail with courier details. You can track your order status using the same details on the respective courier’s website.
What is the stipulated delivery time for an order?
This usually depends upon the location. SOUP products are made to order so it may take 20-35 days to deliver, depending on the garment’s style.
What should I do if I receive a different item from the one that I have ordered?
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.